Terms & Conditions

COVID-19 T&Cs

  • Before/after each lesson/test the car will be cleaned by the instructor.
  • Students will be asked to have their temperature being taken by a non-contact body thermometer.
  • If for any reason the student is showing any signs of the Coronavirus the lesson will be terminated either at the start or during the lesson and you will not be charged.
  • We will be reducing the number of driving lessons we deliver each day to ensure the safety of our students.
  • Pupils responsibility before/during each lesson/test.
  • You will be required to wash your hands thoroughly for at least 20 seconds before leaving the house and entering the car and you should wash your hands after your lesson
  • The instructor and student will be required to wear a face-covering for the duration of the lesson (you can bring your own or we will supply).
  • You can wear gloves, if wanted.
  • You will need to sanitise your hands again when entering the vehicle (you can use your own or we will supply)
  • Any bags you bring, for onward journey must go in the boot.
  • Should a pupil feel unwell or if someone in their household is presenting with covid symptoms they must notify the instructor with a minimum of two hours before your lesson.
  • (Please note the DVSA guidance has stated face coverings are mandatory, on tests the wearing of glasses does not exclude that person from wearing a face covering).
 

Cancellations 

Should a pupil or anyone they are living with have any Symptoms you MUST cancel your driving lesson before your lesson start time. Should a lesson be cancelled due to Covid symptoms you will not be charged but once cancelled you will not be able to restart your lessons until you have been tested negative (proof will need to be provided), or you have been clear of any Covid symptoms for 14 days (this is the same for the instructor). The original late notice cancellation fees (stated above) will apply for cancelling for any other reason. 

COVID-19 symptoms include:

  • Cough: a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • High temperature: this means you feel hot to touch on your chest or back, or you have measured your temperature and recorded a high result (typically above 38°C is considered a fever)
  • Unexplained loss of taste or smell: a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
  • Shortness of breath
  • Muscle aches
  • Sore throat
  • Diarrhoea
  • Headache

Standard T&Cs

The pupil must give a minimum of 24 hours notice to cancel a lesson. Any lesson cancelled within this period must be paid for in full.

After arriving at your nominated pick up point, if there is no reply or we have not been able to make contact with you within approximately 10 minutes, the lesson will be abandoned. The pupil will then be required to pay for the lesson in full. In this situation, the instructor will attempt to make contact but if the student does not respond within 7 days any future allocated time slots will be cancelled.

Any pupil who cancels lessons on 3 or more consecutive occasions may lose any future allocated time slots. In this eventuality, we may also refuse to carry on giving the pupil driving lessons, this will be at the instructor’s discretion.

Any pupil may be refused a driving lesson if the instructor has reason to believe the pupil is under the influence of alcohol or drugs. The pupil must pay for the lesson in full.

In the event of illness or mechanical failure resulting in the instructor not being available on the day of the driving test, the instructor will arrange to pay for another test. This is the limit of the instructor’s liability.

In the interest of public safety, the instructor may withdraw the use of the training vehicle for a test if they believe it could be unsafe for the pupil to take the test at that time.